I made my appointment online and requested they tell me if it was a busy time so I could get in and out on schedule for other appointments that day.
I arrived early and while sitting in the waiting room the counter guy came back and said they had to order the oil filter as my 2016 Santa Fe was so new that the filters were difficult to find. Two year old car. I showed them that Advanced Auto up the street had tons of them in stock but he said they had to get them from NAPA so we were waiting on the delivery.
Because it was such a "rare" filter they had to charge me $19 although the most expensive one at Advanced Auto was $12. So I paid ~$50 for an oil and filter change.
The counter guy isn't a very honest person.