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  • Worst experience with an airline in 40 years! Today's flight was delayed 5 hours; fine, that happens. But they announced the new departure time of 830PM via text. When I got to the gate (at 755), it said new ETD 810! Great I thought, but what about the people who think it's still 830? Yeah, this plane won't leave b4 then. Whatever. Then I hear a guy at the counter upset that he missed his flight to Hartford. Hartford? That's where I'M going! Turns out the flight left at 757! 2 minutes after I got to the gate, 13 minutes before their sign said, and 33 minutes before their text message said! Since when does a plane leave early just because they want to? Is a 5 hour delay not enough of an imposition, but now they leave b4 the promised time?! The ONLY reason to fly SW is a direct flight. of course, I'm now rebooked on a connecting flight the next day. Also, I was an A priority boarder, now I'm a B (that's the least of my problems, but that's how they make up for their idiocy??) I don't complain about airlines, because I expect them to suck. But at SW, they try harder...to suck.
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