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  • DISHONEST, RUDE EMPLOYEES. DO NOT SHOP HERE!!! Last weekend I found myself in need of a new key for my drill chuck. I went to Walt's and gave the employee the model of my drill, but he was unsure which key would be the right one. I asked if I could just buy the one that seemed most likely, and return it if it did not fit, and he said that would be fine. The key did not fit, so I returned the following day, but much to my surprise the girl at the register refused to complete the return. I explained to her what had previously expired, and ask that she find the employee that I had spoken to, however she was adamant about not providing any customer service. I asked to speak to the manager, but she just kept chatting on her headset and saying the manager wouldn't say anything different in person. I cant recall the last time that I saw such disrespectful behavior from a cashier, and what kind of manager hides behind a radio connected to their cashiers ear and refuses to talk face to face with a customer that has a legitimate complaint??? Since moving to the neighborhood a couple of years ago, I have been shopping at least a couple of times per week at this Ace Hardware, but Home Depot is only an additional 10 minute drive from Walt's, and knowing I am not dealing with dishonest, disrespectful people is worth the drive (plus the prices are far better there). Congratulations Walt's Ace Hardware on losing a long time, repeat customer, over a $5 customer service issue.
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