This car wash is in a great location. It has free vacuums for customers, and is usually open rain or shine. There is a $5 & $10 wash.
I usually hand wash my car, but today I wanted the bird poop off of my car asap. The gentleman with long sandy brown hair and lady with the same hair both half-effort power sprayed the poo. when I went through the wash some of the washing components were out of order. I drove back around and mentioned it to the guy and his reply before walking off was "yeah, they've been broke for a while. It's getting fixed today." I went back to the entrance of the car wash and asked if they would just spray the side with the power sprayer since the complements were broken and didn't wash the poop off.
The same guy said," well here's the thing, you paid for a $5 wash. We sent you through. If you wanted a $10 we use the harder soaps and spray the poop off. It's commerce. So would you like a $10?"
I said," No, I'd like you to spray where the broken thing missed. I already paid for the service."
He put his hands up and said," If you want a clean car its $10. You wanted a washed car. You paid $5."
I told him that was bad business and drove away.
I have used this car wash many times and have had so-so experiences due to vacuums and other things.
I have paid $5 for many washes and never had this issue.
This was the worst service out of all of them. If you want a washed/clean car do it yourself or go to someone who cares about guest service.