Super mean and incompetent group of people... I did not hire these people. I hired a moving company in Cleveland, OH for my move and that company subcontracted this group to move me from Scottsdale to the Cleveland area. I thought everything was going to be fine because I met with their moving consultant Ofelia and she spent the longest amount of time taking inventory of my home and storage unit. She gave me the highest quote, and I still selected this company because of her thoroughness.
So, the company did not call me before my scheduled move date and did not know that they had to move my storage unit as well when I spoke with dispatch the night before move. I thought everything was taken care of and then the movers showed up the next morning and still said that they did not know about storage unit and could not help me because they were packers and not movers. Half a day was lost and they had to pack and move my entire house the following day. It was a hot mess.
Somebody broke my son's toilet and it overflowed into his bedroom. And no one said anything and shut his bedroom door in an attempt to hide it. And they actually did brake the toilet, we had to have the toilet snaked and it took multiple attempts to fix. The manager yelled at me like it was my fault when I got upset.
They broke glass decorations and just put things on the counter. While I was out buying the workers lunch, all of this happened. And that what I came home to find. The supervisor that day said that someone must have done this by accident and told me that the toilet probably overflowed when the person left the room. I think most people realize that a toilet is overflowing while they are washing their hands.
I agree with a previous review, do not use this company. They overcharged the company in Cleveland that hired them and told them that I added more items to move. They charged the other company more because of their mistakes and added trips.