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http://www.openvoc.eu/poi#funnyReviews
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  • Primus is a complete joke! I signed up with them only because I was told by the sales person at Costco that they would be faster then what I had already had and it was $10 cheaper a month. I cancelled with my other provider who I never had any issues with and got Primus' "high speed" internet. Well I work from home and rely on my computer for my business and let me tell you how ridiculously slow their service is. I was sitting across from my modem on WiFi and was getting the poorest signal. I called technical support and was told that I had to plug in with the Ethernet cable to get anything higher than 10mbps. What kind of joke is that? I was sitting on the floor connected to my modem and it was still not able to log into my work programs because it was so slow. I literally had to connect to my neighbour's WiFi to be able to do my work! Anyway I called them to cancel 10 days into this new service and told them I can't even do my work, I need to cancel. They have horrible Customer service hold times too by the way. The woman I spoke to fought with me saying that when I'm plugged into my modem I am getting what I pay for. I said I can't sit on my floor trying to work and this was definitely NOT working for me. She was pretty rude to say the least and I said cancel my account I'm not happy and this is not what I signed up for. She canceled it and I promptly called Rogers and signed up for their amazing promo for 150mbps for chesper than Primus and got them in that day to install it and will never switch again. Primus is a complete joke! Oh the icing on the cake is I was with them for a total of 10 days and was told I wouldn't pay any cancellation fees since it wasn't used for 30 days and just got a bill for $80.80 for canceling! They are useless. Everything about Primus was a complete headache. Don't waste your time or money on them.
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