Since our not-so-great visit the manager did contact us by email then a phone call just a few days after my first Yelp post. She seemed genuinely concerned. Offered to send coupons as an olive branch. We never asked for anything extra, she offered it.
So far I've called her 3 different times inquiring about the coupons she said she would send. First excuse was she went on vacation but she will send the coupon out the next day.
Called a week later, she said she would look into what happend and why they didn't go out. Third call she told me she will now sent them out FedEx so she can "Track it". Hmmm FedEx seems to be slow given this conversation took place a few days ago and I live within 10 miles of the place.
I will update IF and when we get said coupon.
Coupon finally arrived. Geez what an ordeal.