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  • I used to LOVE Sephora. The sales staff were helpful and knowledgeable. But, that has all changed. They don't have the selection of their own brand that they used to. I used to love their brand, but alas not as big a selection. Also...and this is the big one...customer service is dead! I went into the Sephora at the Miracle Mile. We looked around for a bit without anyone approaching us. Then I asked someone if I could get some ideas about eye make-up. I was greeted with a stare. Then I asked if there was a make-up artist to do my eyes? Yes, but she is busy until 2:30 I was told. OK, can you put me in for 2:30 (1 hour from now), I asked. "No, it is first come first serve; you just have to stay here." And with that she walked away. I stood there in disbelief of how unfriendly the experience was. She went right over to the manager, who apparently thought what she did was fine. No one else came over to us. We left and spent about $500 at MAC.
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