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  • Honestly, I was disappointed by my first experience at Tilt Studio. I had purchased a Groupon for unlimited game play and a $5 ticket-game card. When my boyfriend and I entered the building, we found it very unclear as to where to redeem the Groupon. There was an empty desk with a computer by the door with no one behind it. One of the men working saw us cluelessly standing there and didn't greet us or ask us if we needed assistance. Instead he just ignored our presence until we asked him where to go. We were then directed to the ticket redemption area. All of the staff seemed sluggish and inattentive about 20 minutes after opening. We told the staff about our Groupon and we could not even hear the female staff member when she was talking to us. She didn't make an effort to raise her voice so that we could hear her over the loud arcade noises, and we ended up being confused even after our interaction with her. We then went to play the games and noticed that some of the video games lacked vibrations on one of the two players sides, some screens were black even though the music was playing and other lights were on, and the whole place felt like a sauna. Then, my boyfriend and I accidentally used our $5 card on the unlimited video game play (100% our mistake, not Tilt Studio's) but when we went up to the desk to ask for it to be reset, the same female employee told us we needed to tell her all of the games we used it on. This was difficult to remember since a couple of the games didn't even work that we used it on. The manager then came over to approve the reset on our card, and when he scanned the card, we could see all of the games show up on the screen that we used the card on. There was seemingly no reason for my boyfriend and I to struggle to try to remember the games if they were listed right there in front of her. The staff seriously lacked basic customer service skills. As we played games upstairs, I noticed more and more how hot the room was. It seemed as though there was no air flow in the whole arcade and my boyfriend and I were left sweating and struggling to cool down. I was so disappointed by what I expected to be a more fluid and easy-going experience. Sufficed to say that I will not be returning.
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