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  • Smart Gym isn't even worthy of a single star. Long story short, this entire gym is a scam. Had to cancel my membership because of relocation and other personal matters that prevented me from being able to utilize the gym. Talked to the gym manager, Jonnie and he said, "I will take care of it" and nothing was ever done. This has been an ongoing battle with Smart Gym since January of 2015. At one point even a collections department called me stating that I owe them almost $200 in fees and I called Jonnie immediately to complain about these erroneous charges. He then sent me a new contract signing me up for another year in exchange for the collections claim to disappear. I never agreed nor signed the contract, Jonnie typed in my initials on the contract and emailed it to me afterwards on May 19th, 2015. He kept trying to stall me canceling the membership and then asked me to email him directly to cancel the membership but I didn't trust him at this point and attempted to cancel the membership as instructed in my contract. I cancelled the membership by certified mail to the address listed in the contract. The billing department keeps charging my account and it has now cost me hundreds of dollars in fees from them constantly trying to pull funds from my account. I have now sent in 3 letters to cancel the membership as instructed by my contract but the cancellation department doesn't accept the certified mail and the cancellation requests are mailed back to me as undeliverable. The manager has not responded to this issue and no one I have spoken with seems to have an answer nor a solution. It seems this company just wants money and they don't even honor what is written in a legal contract. In fact, the address listed in the contract for the cancelations department is actually incorrect. The cancelations department will not accept mail. Like I said, this company is a scam. I have filed a complaint with the Attorney Generals office and am filing one with the BBB. If you are considering getting a membership with this company I highly recommend you don't. The gym is nothing special compared to other gyms and if any life changes occur to where you no longer can use the membership they will not let you out of the contract even if you cancel. The only way to get a resolution is to take legal action. DO NOT JOIN THIS GYM!!!!
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