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  • Service contract with Alaskan Home Service. Was sent to America's Best for replacement of water heater. The heater was installed incorrectly. It took two weeks for a plumber to come back and fix, only to discover there was more involved to the repair. The plumber didn't have the necessary part on his truck, so instead of going to store to purchase and finish the job he leaves and says the office will call to schedule another visit. Another several days pass no call ,so I call them. I'm told they are down to one plumber as the other was apparently let go or quit. Finally get on the schedule for the following week. Day comes and I have a 10-1 slot. I'm called at 10:15 and told plumber will be there in 45 min. I can't make it home until noon due to emergency. I'm told I have to be rescheduled again by the very unfriendly, non customer service oriented scheduler. They won't shuffle the schedule to help, even though I would still be home in my time slot. All this due to their first plumber not doing the job correctly the first time. What amazes me is this is a "plumbing company" that only has one plumber on staff??? Might be a good idea to hire a couple more. With all this, crappy work to begin with, delays, unprepared the second visit, and some of reports customer service I've ever experienced from an office person, I cannot give a good rating or even come close to recommendation for this company.
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