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| - Let me just say I was warned about the mediocre hair styles, but my own experience solely with customer service guarantee's that I'll never try again.
Convenient - yes
Prices - reasonable
Customer service - HORRID
I called to make an appointment, same day (the latest one available) at 6:15.
**First off just know when you're calling, you're not getting the salon you're getting some call center that makes appointments for you.**
SO, I knew I wouldn't make it there til about 6:25 because of my class schedule, so I decided to pop by and let them know I'd be a little late. The receptionists reaction, was almost like "how dare you", and told me they closed promptly at 7 since they need the full 45 minutes. My response to this was "so you just put down all styling tools and leave at 7?" ... no. She informed me that she couldn't CHANGE the time of the appointment, but she'll put a note in letting the stylist know.
A few hours go by and I get a call from the salon.
"Hi this is [soandso] and I see that you can't make it here til 6:30, so did you want to reschedule?"
No I want a style tonight for a reason, you dumb broad...
and again reiterated my question of them just stopping what they're doing at 7 at the same time my mind is racking at why is this SUCHHHHH a big deal???
The phone call lasted about 3 minutes of me asking a question and her just repeating that they close at 7. Was a talking to a robot??
I was pissed, so I canceled and hung up.
My overall impression is that a fiery hair dragon comes at 7:01PM and if anyone is still working it will breathe fire destroying everything in site and that's scary.
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