There needs to be an option for a half a star. Or no star. Called on my way home from work to order a pizza to pick up. Got to the front counter before anyone had answered the phone yet (it was on automated pick up for 4 minutes) when I got there the phone was ringing so I hung up my phone so it would stop ringing. The lady working came up to the counter and I told her I've been waiting for someone to pick up the phone for 4 minutes. She told me the phone never rang. REALLY? And as I'm sitting in the waiting area waiting for my pizza I for some reason decided to still order, the guy making the pizzas is cussing up a storm. What a great experience!