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  • If I could give the Smoke Ranch location a negative 5 I would. I could not believe the service I received there. The office staff was completely unprofessional. They mocked my mother as she stepped outside to take a phone call. When I complained that they would behave in such a way, they moved my chart to the back. In doing so, I had to wait for two additional people to go in front of me resulting in an over 45 minute wait until they decided to move my chart back to the front. And to top it all off, when I called back to ask about a referral that was supposedly sent (the other office has no record of the referral) the receptionist very rudely and with a raised voice said "that department is closed for the day" and then proceeded to hang up on me. This was at 4pm. The office does not close until 5. Dr. Sikand and Ear Nose and Throat Consultants of Nevada should be ASHAMED at the quality of people they have working for them. It is a disgrace. I cannot believe it. Please do not EVER go to the Smoke Ranch location. Save yourself the trouble!
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