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| - I will try to keep this short but I have lived here for 1 year and 6 months now so forgive me if I dump too many details.
Problems started when I moved in, the day I moved in. ConAm was the owner of the complex at the time. I came in to my apartment the day I signed my lease and I found women's hair stands in the bathroom and a couple in the kitchen, there were strains on the wall and it appeared the place hadn't really been cleaned by professionals.
Next problem was a few months later. I had a (literally) crazy neighbor who was always screaming and yelling at her boyfriend. One night I caught her downstairs breaking a window to another person's unit because she "had to save the cat". I called the police and that's where the real problems began. Every week or so she would come to my door screaming and banging. When I advised the front office I never received a response until I told them I was going to break my lease if they did not act. They said it was out of their hands which shocked me when I learned she wasn't even a resident here but just my neighbors girlfriend. This is private property and they can set a no trespassing order on a disruptive individual. This continued for several months.
Next problem was when Madrona Ridge took over. This might seem petty to some but not to me. I was working two jobs and their office was always closed when I was off work and closed when I went in to work in the morning. I was used to paying my rent online with ConAm and I could not get in touch with the new office to see if they had that option and they would also never return my calls. Finally, I had a couple of hours the very day after rent was due and told them I had been trying to call them for the past four days to find out how to get them their money. I asked that they please waive the late fees as a customer service courtesy but the lady said no because then she'd have to waive everyone else's fees. Really?
The only reason I renewed my lease with Madrona Ridge is for the price. I only pay $560 for a one bedroom. If you are paying any more, they are ripping you off. This place is old and rundown. I only signed for six months but from December to now there have been some minor problems for me and one critical problem on their side with regard to how to run a business.
I had a leak in my ceiling whenever it rained. I had to notify them by phone several times but they would never return my calls so I had to send an email. They fixed it but the ceiling still gets damp when it rains. I don't really think their staff are educated or even licensed contractors for that matter.
The next thing is very petty but it made me hate this place even more. They painted the whole complex an oppressive, ugly, ridiculous cinderblock gray with a greenish-brownish trim around the windows and the doors are bright sea green.
Then, the new maintenance people think it's okay to just come in even when you haven't received notice they are coming in. I've had to put a piece of wood at my door so they can't just waltz in.
Finally, I was trying to give a 60 day notice that I was vacating. I again, called to ask if I needed to sign something, I also emailed and no response. When I went into the office, it was 56 days before the end of my lease so now they have forced me to pay them for four extra days after my lease should have ended. Today would and should have been my last day.
About three weeks ago they inspected my apartment because they are going to renovate it and upgrade it after I move out. If they try to charge me ridiculous fees for cleaning and whatnot I will be livid. They are going to tear out all the carpet and tear apart the kitchen and all the fixtures. I know because I've seen them do this to the apartments around me when they are renovated. Obviously I am going to leave it very clean but still, this place is ridiculous and I'd be naive to believe my problems have ended just because my lease is over on June 4, 2013.
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