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| - My boyfriend and I came here at the end of March to use my 1-free-night, compliments of my Marriott Rewards credit card. We chose this location over the Las Vegas Marriott because of the shower and bath options in the room (vs a shower/bathtub combo) and the 24-hour non-"party" pool. The location is a few minutes from The Strip, but there's a station for the monorail that goes to The Strip for $5 each way or $12 for an all-day pass. I guess my first complaint was that I noticed there was only one receptionist available to accommodate a line of guests checking in or out, so we waited longer than expected.
The pool that we were looking forward to is actually outdoor and located on the ground level, in view of the reception area. This wouldn't have been as big of a disappointment if it weren't for the fact that the pool is about 17' long with a depth of... drum roll please... 3' - 3' 6". Seriously??? Well, we couldn't complain because it was a complimentary stay, so we checked in, walked around The Strip, and waited until about 7p to take a dive, excuse me, dip. Well, it looks like the pool area was closed (despite the 24-hour appeal) for a few hours because there was a business event that had been reserved in the pool area. Now again, this would've been less disappointing if the people were actually USING the pool, but since it was a business event, people were in their business (NOT bathing) suits. Even after the event was over, the pool area was still closed for "clean up." Our room was in full view of the pool area and there was NO ONE cleaning the area up. With no other option, we acquiesced and finally jumped in at around 10p only to find out that it was now way too windy and cold to stay for very long in such a shallow pool. I was hoping to take a dip in the morning before we left, but there were such high gusting winds that it would've been just as unbearable to sit through.
The room itself was pretty standard, nothing too impressive or big. The sheets and blankets, however, were incredibly coarse and difficult to get comfortable between - it honestly felt like the surface texture of cardboard. The shower was leaking water out of one of the clear walls - it wasn't even leaking from the gap in the door, what the heck? We survived without internet because we did not want to pay the ridiculous cost for the WiFi. The staff came promptly with my requests for extra soaps and shampoo. Be warned: there is no fridge - not even a mini fridge. You may ask the front desk to reserve one of the few they have available, but they are typically rented out very fast. Although our room was tidy, I was appalled by the fact that we saw an empty bag of chips in the elevator lobby of our floor and a box of empty beer bottles that was down the hall from us, which was left out for housekeeping, both of which had been left there throughout our stay. I know that the housekeeper saw it, and yet they did not clean it up. WOW, what kind of "four star" hotel overlooks something like that?
We went downstairs in the morning for our complimentary continental breakfast. We expected it to be a buffet table of muffins, orange juice, and croissants that we could just enjoy in our room, so we went downstairs barefoot and in our pajamas. We discovered that the continental breakfast was being served at their restaurant, Envy, along with their a-la-carte and entree menus. We were seated in our sleep gear and individually served our meal, which featured two danishes, a croissant, a small assortment of fruit (about 4 grapes, a slice of cantaloupe, and a slice of honeydew), a fruit parfait (which was actually pretty good), with a tea or coffee. The shocking price tag on this continental breakfast was $16 - incredible! Who pays $16 for a continental breakfast?! It was also amusing because the waiter asked if we would like to have coffee, to which we declined and they served it to us anyway. Additionally, I had to ask for my tea three times before I finally got it... at the end of my meal, so it was too hot to enjoy, save for a few timid sips. The hostess and waiter made it clear to me that the continental breakfast is complimentary if I'm staying at the hotel, yet the receptionist tried to charge me for it before I left. He had to ask his manager before clearing the charge. Don't they know that their website indicates that there's complimentary continental breakfast with the room??
Boy, oh boy, am I glad we didn't pay for our stay here because I would've been appalled if I'd paid upwards of $100 for an experience like this: no fridge, a leaky shower, a "24/7" pool that only goes 3' 6", trash that litters the floors, and staff members who try to trick you into paying for your complementary continental breakfast. I'm giving two stars because the staff was friendly, the room itself was clean, and the food was good (albeit scarce). I am never staying here again - "complimentary night" or not.
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