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  • I used this cleaners and was fairly happy before I encountered the owners son. I called to ask for the hours of operation and was provided a time. I arrived shortly before close, a couple out later, and the lights were out in the building. I then saw the owner's son pulling out of the garage so I flagged him down to tell him that it wasn't the closing time and I need my suits (for an event). He wind down his window and said "we are closed" and drove off. I went to pick up my clothes 4 days later (a result of the holiday) and he was working. I asked him about closing early and he said that he knew he close early and that I should have called him to let him know that I was running late. The problem is, I was knocking on the cleaners' door before the stated hours of closing. He said it was raining hard so he closed down. I told him that this is not a good business practice and asked when will the owner return. He mentioned that she worked mornings. He then responded, "I am the owner and you can't tell me how to run my business. I run my business the way I want to run it." Oh! He also said "you have your clothes now, so why are you complaining?" By this time, another customer was now in line behind me. He finally said after all of this "I'm sorry, is that what you want?" I had to get out of there because by this time I was fuming. I had not used one profane word or acted unprofessionally with him and he treated me like a peasant. I have several friends that live across the street in The Vue. After talking to them and workers there, I found out similar incidents of early closures where tenants couldn't get clothes before leaving to go on vacation. Actually a friend told me that this cleaners lost his new pants some weeks prior. Needless to say, I will NEVER go here again. And I will research associated cleaners in an attempt to avoid them. I have never been treated like this in ANY place of business..
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