I use Yelp to read reviews but this is the first time I've felt compelled to write one.
I've been coming to Craig Road Car Wash for years, with every car I've had. Today I went with my roommate to have BOTH our cars washed. The quality has lessened over the years but not enough to complain until today. I don't have the time to go back and request my car be cleaned a second time. This morning after I left I found the following: several areas on the interior not cleaned, dust and pet hair remained; soap or whatever thick conditioning treatment splattered on the doors outside and all in my wheel wells, and the best, a dent/scratch. Because I can't prove it happened there, I pointed it out, and the guy holding on to my keys wiped the spot with a rag and shrugged... Obviously nothing came off because it's missing paint... And he walked away. That subpar customer service deterred me from talking to another employee about finding a remedy. My roommate's car looks as if they flat out did not clean the inside whatsoever. So $30 later my new car is not "luxuriously clean" and has a booboo. After being a longtime customer I won't be returning again.