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| - This review is based solely on their waxing service and customer experience. I have not had my hair done there.
I went to this salon for eyebrow & underarm wax because it was convenient to where I was working and they had good yelp reviews. The salon was packed with people and seemed like a nice, bustling atmosphere. Front desk was nice.
I was waxed by Adriana. She was very nice and engaging during the wax; we even talked about potentially having her do my hair in the future since I'm new to AZ. The wax wasn't abnormally painful, but it seemed like my skin was getting a bit raw after she repeatedly waxed the same underarm area with soft wax strips. I should have stopped her but it's hard to tell what's really going on. And she seemed to know what she was doing. She asked me to put aloe Vera on them after, which I said was fine. Then she asked me not to use deodorant for at least 30 minutes. Okay. I'm going to skip forward bc this is already a long review. I went to sleep that night and woke up at 2 am with burning pain under my arms, went to the bathroom to look and found that she had actually burned/ripped my skin off during my wax! It hurt so bad I had to take ibuprofen and apply ice.
When I called the next morning they said she was off and the owner was not in, but they would have the owner reach out. A few hours later Adriana called. I text her the pics and After making a few excuses and trying to practically accuse me of doing something to cause this, she said she would talk to the owner and have him refund me the $15 for my underarms. My bill that day was $40. $15 underarms, $15 brows, and I left a $10 tip. I was appalled. I told her I want a full refund, esp bc I was leaving on vacation that day and had to bare my underarms in a bikini. Not happy! She said she would "talk to the owner" and he would call me tomorrow (while I was on vacation mind you)
Well. The owner NEVER called. The next morning I got a call from Andriana again stating that the couldn't refund my card but they could mail me a check or I could cancel my card and dispute the transaction. I told her to mail me a check, no way I'm cancelling my card. She didn't even apologize again before she hung up the phone she just said "ok bye"
Are you kidding me!? The owner NEVER calls to make sure everything is ok, obviously doesn't care at all, and the person who actually did the damage has no sympathy whatsoever ? Is she just upset that I took my $10 tip back?? Who knows, but I will NEVER EVER EVER go here again and I will tell everyone I can about this horrible experience.
In response to the owner's reply: i took the photo of my underarms BEFORE I applied ice; and I have been getting waxed for over 10 years, this isn't new to me and I dont have over sensitive skin.
Regarding the multiple calls and voicemails-She called me 3x from a BLOCKED number while I was at work so I couldn't call back, and when I finally spoke with her she did not have any empathy in her voice, just excuses, similar to yours. Bottom line is that someone who is a professional esthetician or wax technician would know that You should NEVER wax over the same spot over and over again using strip wax. Which is what she did. I do not have frost bite, she literally ripped and pulled my skin off with the wax strips. Also, if you actually cared you would have taken care of the issue yourself, she had to call me while I was on vacation, so why couldn't you? Lack of professionalism or just simply no desire to take ownership, I don't know. I honestly NEVER would have written this review if the situation was handled more professionally and empathetically. I know that mistakes happen, but the way that they are handled is what makes it a good or bad experience. No need to make any more excuses, this is constructive criticism that you should take as a gift, and learn from to better assist your customers moving forward.
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