A few friends and I came in to enjoy brunch this afternoon around 2:15 pm. The host/manager who greeted us seemed very agitated that we arrived nearing the end of the shift. We ordered promptly and were conscious that we were going to expedite our meal so the staff who didn't make us feel welcome could go home. Ethan was our server and he was very polite and courteous. Ethan made us feel comfortable given the circumstances. I had asked Ethan for another order at 2:30 after we placed our first order around 2:20. He was more than happy to accommodate.
My frustration is with the host or manager whom walked up and interrupted us and advised Ethan that the grill is turned off. He must be the manager because Ethan took his word and advised us that the grill is off and he can no longer accommodate our needs. Correct me if I'm wrong but A grill is not needed to cook a few eggs and potatoes. A Range and skillet can be used for eggs and potatoes. Lastly, I'm sure the bacon is pre cooked or prepped prior to shift.
Coming from an Owner/GM of a restaurant myself, the host/manager was very unprofessional. This is the service industry. A successful restaurant is hinged on customer service, that which was lacking here at First Watch.
I am Not discounting the Cusine. I really enjoyed the Chickenchanga and the Carrot Cake hot cakes. Very delicious.
Unfortunately, I will not return. The lack of accommodation the unwelcoming host/manager and unprofessionalism that was displayed today is what frustrates me to no end. Especially when this is perceived by a general manager of a restaurant that prides itself on customer service.
I advise all patrons to visit Matt's Big breakfast. Conveniently located across camelback, in the Safeway strip mall. MBB always makes me feel welcome and is overly accommodating even if you arrive 20 minutes prior to close! If you hold customer service to a high standard, visit Matt's Big breakfast and NOT First Watch.