Experience started out bad with a good ending. My family was staying at the Palazzo and the pick up was at Treasure Island, which is all we were told when booking.. We got to Treasure Island and had no idea where we were going to be picked up or what to look for so we just stood by the valet and waited. Three minutes after our scheduled pick up time of 8:10am, we got a call saying we missed our pickup... I told them we have been standing at the hotel but did not know what vehicle to look for. She said we could take a taxi which ended up costing us $20 plus tip. Very bad customer service there. Other than that, it was a very enjoyable trip with out driver Thomas being quite the comedian.