Once upon a time I took the wifes car in here for oil changes. Every time the coupon was that was mailed to my house was presented at check in the up sales started. "Oh well the Honda civic takes special oil we have to charge you more" Oh the air filters" "Oh the 90k check needs to be done" (at 70k that started) . Ok seriously the oil for the civic is 5w20. The only increase in price for that type of oil is this shop doesn't buy the 55gal drum as they do with standard 10w30. This does NOT drive the price up $20 for an oil change. and how many times do you need to try to change my air filters? I had them do it the first time I took it there but they tried every oil change after that...don't they log this information in a computer? Just trying to scam a few more bucks! As far as the 90k check I didn't have a problem getting it done there...but 20k before its due? I only had my 60k done 10k before that! The final straw was the manager came in to strong arm me into doing the 90k check with them at 82k. I didn't like the tactic or the attitude and I told him flat out I didn't appreciate it and I wouldn't be coming back.