I've been to this location a few times - usually with a group of about 6 people. It seems to be a hit or miss. There are so many options on the menu but there are only a few "gems" or item that are actually worth getting.
I highly recommened the Japanese Popcorn Chicken. It has Japanese mayo, teriyaki sauce, seaweed, and bonito flakes on top of deep friend popcorn chicken. I get this every time. It is a bit salty for my liking, but it never disappoints. (P.S. - I had a friend order the kimchi fries.. don't bother. You're just getting spicy mayo with tiny kimchi bits on top of your fries).
I also liked the green tea parfait - they use good green tea ice cream. Their mango pancake is also delicious. It's essentially a crepe with whipped cream and mangoes inside and vanilla ice cream on top. It has a TON of whipped cream. It may look huge but since it's mostly whipped cream it's not that heavy.
If you ask for a glass of water, you'll get lemon water. This can either be great or horrible. If you're lucky, you'll get a fresh batch. If you unlucky, you're gonna get water that had a old lemons sitting in it all day.
Service is best on weekdays. Parking in that plaza is quite annoying cause it's a bit small and there are lots of businesses there.