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| - The paint is great. The store is fine. The employees are helpful.
Their paint sample policy is awful.
First, we had to pay $15 plus tax to get a paint chip sample booklet. We were told we could return it later for a refund, but we just wanted to see the approved colors for our HOA. It was just inconvenient that we had to make a trip back to get a refund.
Second, when we decided on the colors we wanted, we first bought a couple samples so we could see how they would look on our home. We got them for about $11 for two samples, if I remember correctly. When we got the paint home, it was not even close to the color on the paint chip in the book.
So... back to the store we went... to have them mix with a different percentage of dye in the paint. We were told that at 50% dye that we would have to buy a quart size of paint versus the sample because the sample couldn't fit the new percentage of dye in it. Huh? Isn't 50% half LESS? Whatever, so we had to pay for a quart of that paint.
We had to make several trips back and forth to the store just to get quarts of paint mixed with different dye percentages. We finally got a different employee who told us that it was not because the dye could not fit, but because the computer was not configured to take different percentages for the sample size. Well, that makes more sense. But, why not have that ability?
We finally got the paint we wanted and our painter did an amazing job. We are glad we saw the true color of the paint before buying what we needed for our home. If we hadn't, our house would look like camouflage right now!
TIP: Always get a sample of the paint and paint a small area before committing!
Would I come to this Dunn Edwards again? Sure, but I really hope I don't have to!
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