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| - I know the USPS is debt-plagued, losing billions per year, so we can't just automatically blame the employees for being overwhelmed, understaffed, and undertrained. Therefore, my issue is more with the overall USPS systems they have in place.
Long story short, I had a package which required a signature so a notice was left at my home. The notice stated that I could either sign it and leave it for redelivery, request redelivery online, or I could go into the post office. I left the signed form out for 3 business days and nothing. I then went online to USPS.com and scheduled a redelivery for the next business day, leaving my signed form out on the front door. After another 5 days, nothing, and no updates to the tracking. I called USPS; the wait was over an hour and I was disconnected after they closed the office. I called this local office the next day and could not get anyone to pick up the phone.
I decided to go into this location to track down my package. The employee told me that it was MY FAULT because I should have known to come get the package since it required a signature. For future reference, I asked about the instructions on the official notice and why the USPS.com redelivery request was missed. In an annoying tone, I was told by the employee that they do not respond to redelivery requests when it needs a signature, so again, this was my fault. This is obviously B.S. and the USPS systems have absolutely no accountability, no checks/balances, and no reasonable recourse when problems arise.
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