Went thru drive through for their Tuesday special. Car in front of me had a question. Male Manager in blue - Robert - converses with customer for over 10 mins. Scooted his way out of the window when it was my turn and crew apologized on his behalf for the long wait. I said the wait time was unacceptable. Drove home and within minutes called to complain. Lady that answered the phone said she was the manager, I said no - the guy in blue is - and she backtracked and said she was one of them. When Robert got on the phone he put me on speaker. Called him out on his unprofessionalism and he didn't even try to pacify my concern when in the first place he said he had to deal with the customer in line because she was upset. No Robert, she wasn't upset. You guys were flirting - on my time. You don't deserve the title manager and be thankful for the crew you have as they were more of a professional than you.