I feel you Yelper "Mcs A."- Looks like we (unfortunately) had the exact same experience.
I have been coming here for waxing over the last few years, and have always left 100% happy. I think this was inpart due to Jennifer, a wonder woman, who I learned is no longer with the spa.
This was the worst waxing experience I have ever had, and a complete waste of money and time.