Of the food only...
Not even thinking about customer service but strictly the food. I ordered the West Sider and it was AH-MAY-ZING! The sandwich was nice, hot and delicious. I loved the garlic spread and the coleslaw on the sandwich, very flavorful. Didn't really expect the sandwich to be this good, honestly it was like an explosion when I took the first bite. Definitely not your other sub sandwiches places. I did find it a little pricey but it is really worth it. I wanted to try the homemade rice krispy treats but they were all out.
Have to go back and try other things on the menu...have my eye on the Terminal lol.
**Maybe the Downtown location is more friendlier than the Lakewood location...but you didn't hear that from me**
This is only about the food :)