I had a bad experience, I came here for an emergency hair appointment, the lady that did my hair Sara just made it worse. The end result was blond hair with 2in of black roots and called it balayage. It would of looked nice but it was a hard line between the blond and black, she didn't blend it. What she did to fix it, was dying the blond a darker color. So I have black roots with a grey/yellow color.. not what I was expecting from great reviews.