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  • Let me preface this by saying that I have worked with Janet over the last 6 years on every single ball gown and formal dress I have needed altered, including my Lazaro wedding dress. Until last week, she was the only person I would ever consider trusting to take apart the Oscar de La Renta iconic pieces I bring in. She has made every dress of mine absolutely perfect, and the items I bring to her are always couture designer pieces that need fairly significant sizing and changes because I am extremely petite. However, how I was treated by her last week was beyond unprofessional and downright scary as she refused to complete the dress I am supposed to be wearing this weekend. I don't know if she was having a bad day, or if she is completely bipolar, because she essentially fired me as a client after 6 years and thousands of dollars in alterations and dozens of referrals. She even has me pictured on her website! I was supposed to be having a fitting and instead she told me to pay for the dress and get out. I was completely shocked and blown away by this, and my girlfriend also had her jaw on the floor at this extremely unprofessional act. She charged me $380 for essentially no work done. Obviously, I have no other choice than to dispute this with my credit card company. I am not even sure if she did anything to the dress at all! I have no idea what would make her snap in such an insane and erratic way, other than that I rescheduled a final fitting appointment earlier in the week because my father broke his hip and I had to fly to Colorado immediately to be there. On the day of the rescheduled appointment I told her I had to pick up guests for the airport, and asked to change our 4pm appointment to 5pm due to my guests flights being late, which she said was fine. I rang the bell at 5:15pm - it was a Friday and traffic was a nightmare, and was met with her extremely nasty attitude and demand for me to pay for the dress and get out. If she was upset I was late, I never received a text or call to find out where I was or to reschedule for another time which I would have been happy to. I am still dumbfounded by what happened, but I feel it is EXTREMELY important for brides to be aware of this situation and think twice before hiring her to do your alterations. She does beautiful work, but she is highly unreliable, vindictive and I think possibly mentally unstable. I can't imagine what would happen if she refused to finish a dress for a bride the week of her wedding. I don't know what I am going to do to get my dress ready in time for the ball I am attending this weekend which is the biggest event of the year for me. PLEASE think twice before hiring Janet Kirkman!!!!!!!!!!!!!!!!!!!! SHE WILL REFUSE TO FINISH YOUR DRESS AND REFUSE TO GIVE IT BACK TO YOU UNTIL YOU PAY FOR THE WORK SHE DIDN'T DO!!!!!!!!!!!!!
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