I'm very pleased with my recent experience here. A few weeks ago I came to the optometrist they share a building with for my eye exam, and decided to pick out some glasses. I ended up being there for nearly two hours (including eye exam time) trying to find the right glasses and completely lost track of time. I didn't realize, but the store had actually closed by the time I found the right frames! They didn't make me feel rushed or pressured to choose frames so they could leave - it felt more like they wanted me to be happy with my choice. So finally when I did find the right ones, I asked if she could just make a note so I could come back in the morning to finish paying, etc, and instead, she said it was no problem to stay open for a few more minutes to allow me to finish checking out. Incredible customer service. There were two people closing up that night, unfortunately I don't remember their names, but they were totally understanding of my indecisiveness and were so willing to give me that little bit of extra time inside the store.
I came back the next day a little bit earlier than they suggested because I had to be somewhere else, and they were already finished with them! The woman working helped make sure my new glasses fit right and made a little alteration to them to make them perfect. Now I'm very satisfied with my new Ray Bans and I'll be back in a year or so when it's time for new Frames!