I have no idea what the guy "Keith" is talking about in the complaint below. I have had nothing but fantastic service by the entire staff at the Tempe location. I purchased a large Sactional and two sets of covers and eagerly planning my third set of covers. The store manager Chey Free has made the entire experience a total pleasure. He has gone way out of his way to ensure I am completely satisfied and because of that I have recommended this specific location to my friends and family. I too had a warranty issue that was resolved in a matter of days. TOTALLY SATISFIED.