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| - I went to Old Navy because I needed a few cheap shirts for an upcoming trip. After wading through piles of unfolded shirts, I finally found one that I liked. I got in line to pay.
When I was called to the register I asked the sales girl if they took American Express. She rang up the $13 shirt. I gave her my card and she asked for ID. I told her my picture was on the back. She turned it around, looked at it, and said she still needed to see ID. Mind you, this picture was taken recently. Nonetheless, I complied. She then told me my last name was different on each card. I said I was recently married and had not been issued new cards yet. She just said "but the last names are different." I asked if the picture looked like me. She said yes. I explained that the picture was also a security feature to prevent theft. She gave me a blank stare.
Here's the deal. I fully understand for security reasons names should match, however in this situation, I was clearly the rightful card holder. If she truly doubted that, then she would be suggesting that I went out of my way to steal a persons Amex who was also named Barbara and looked exactly like me. And that I stole the card to buy one $13 dollar shirt at Old Navy.
Needless to say, I told her I would just leave the shirt. She honestly looked shocked, then said "okay" in a snooty tone.
May I humbly suggested Old Navy train their workers in new technology and various forms of theft prevention? Oh, and maybe a training in common sense? But maybe that's something you just can't teach.
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