The food is amazing, and the portions are huge. If I was only rating on the food, I would give them 5 stars. Unfortunately, the service leaves something to be desired. The service is extremely slow. We had to wait 35 minutes between ordering and receiving our salads, and this was just the start. I would give the service 0-1 stars, which is why I averaged it to a 3 star rating. Plus, it took over 10 minutes to pay at the register, and we were first in line. We love eating at Black Bear Diner restaurants, and this was our first trip to this location. We will not return to this location due to the service. Instead, we will drive a little further to the Tropicana and Jones location which has great service.