I have been going to LensCrafters in Concord at Carolina Mall for over 10 years, and they always had courteous and well trained staff members. Their selection of eye-wear is great. They are always busy when I go in, but I do not mind the wait. There is a reason they are busy; they are good at what they do. Today William helped me select two pairs of glasses. He was professional and pleasant to work with. He was also informative and willing to give me his honest opinion when I asked what looked good on me. I loved that. He was a tremendous help in my selection. Well done, LensCrafters. Thank you, William.