We placed our order via amazon prime now restaurants. Had a customized request and ordered some extras. our deliver window was between 6:44pm and 7:09pm. we checked the status at 6:50 and it says that a driver has our order. a few minutes later, it says that our order is still being processed. 7:05pm rolls around and our order is still being processed. I have customer support call me, and apparently our order was not even started when the driver arrived. So the driver left. I finally get the notification that our order is on it's way around 7:10. It was finally delivered at 7:21pm. 1hour and 12 minutes after ordering.
Order -
Hula burger on ciabatta. Hubby said burger was messy and beef tasted like it was previously frozen.
Ortega burder on ciabatta. Beef again tasted like it was previously frozen
Kids chicken tenders.
Chili cheese fries with onions. special instructions- chili and cheese to be on the side. Received a huge pile of soggy chili cheese fries
Extra sauces - 2 ranches, 1 thousand island. Did not receive.
Shake - strawberry. Received hair at no extra charge.
After finding the hair, we were done with dinner.