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| - My review is primarily based on their catering service and partly on the food they prepared for us. Granted the food were mass produced, the food turned out acceptable especially if you don't know anything about Asian food, or what they claimed to be Asian.
In a nutshell, they were originally (per contract) supposed to drop off the food at noon but due to the class schedules, we requested and they agreed the food to be delivered prior to the students changing classes at 11, giving us time to stage the food and prepare for serving. Instead, the food arrived at almost 1 pm. That's almost an hour late. The lady in my committee who arranged their services tried her hardest to avoid me having direct contact with the guy who delivered the food because I was livid as hell and I was going to give him an earful ("Please", she begged, "don't say anything. We're government"). Granted Ray's gave us a good price, I would've preferred another caterer, paid full price and could deliver. Ray's service made our committee looked bad. We experienced, first hand, what "Filipino time" is. Filipino time, for you uninformed of what it means, is when you agree on meeting at a specific agreed time and you showed up an hour late and think it's perfectly alright. Ugggggghhhhh!!!!
Asians are huge on saving faces but we couldn't find a way to save ours after people leaving the event wondering where the food that we promised to them. It was an utter embarrassment! I was literally fuming mad. I would try my hardest to convince my committee not to use them in our future events. Discounted price won't make up for bad service. What saved our faces, I think, were the other parts of our event's programs.
In fairness though, we received good feedback about the food. It's either they were being nice and courteous since they were eating free, or they were literally starving and didn't care. We had battered chicken (I refuse to call them karaage because they're not Karaage), gyoza, meat and vegetable egg rolls, pork satay, chicken fried rice, cold soba, greens with sesame dressing. I ate them too because I was starved. Everything tastes good when you're hungry. Just saying. But again, NEVER AGAIN!
If any from Ray's (the owner, the chef, a wait person, even the busboys) read and care about Yelp reviews, I hope they reply to this review and attempt to redeem their establishment for future and potential customers because am pretty damn absolutely sure they're not getting mine even if they were the last caterers on earth!
Whew! that felt good...and I feel much better.
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