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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-02-24 00:00:00 (xsd:dateTime)
itemReviewed	Palm Beach Tan
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Running a small business like a hobby! Every customer counts, except at this facility. I was in over the weekend, my first visit since the take-over of another tanning facility. I was a member of Pro-Tan for years with zero issues and a fully competent staff. This facility is vapid. I had purchased hundreds of points at the former company, which allowed upgrading to better beds. My membership is about $22.00 per month. I have not used it for, I would suspect 8 months. I went in to tan and expected to use my points, only to find out that the hundreds of dollars I spent on them were no longer available. The person said I was notified, however, to the best of my knowledge neither my wife or I were ever contacted. I then stated that I wished to cancel my membership - the clerk at the desk said "Perfect" - how can a business owner tolerate that type of answer? A paying customer - lost, done! I pointed out that this was interesting as the sign on the wall said "we are not happy until you are happy" - I do not think so. Rather, they are happy collecting monthly fees, but not providing services bought and paid for - money already in the bank for them. Given my sparse use, they had a cash infusion of about $260 a year for doing nothing. The lack of business perspective demonstrated by the staff member was amazing. She did call her manager to try to resolve my wife's issue, only to have the response be you can upgrade to a higher priced package, and oh buy the way, the fees you are paying really are not needed for spray tanning. WTF???? Monthly fees that are not needed???? The best was that my wife had spray tanning sessions that she paid for, only to find out that they too, had expired, but could use them if she upgraded. The small business of Pro-Tan knew the value of a customer and how to handle them, Palm Beach Tan obviously does not - they lost two clients who were members for years. Many places provide these services, we will find another and encourage the readers of this review to do the same.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	B

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