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  • FYI. Restaurant is now called "Truly Thai" and is owned by the former owner and one new owner who's a staff member there. I've been coming here for a few years when I moved into area due to the convenience, but haven't been going for a while. I usually order the same type of dishes. My regular dishes were okay, but sometimes taste/quality isn't consistent. Service is crap if the female owner or tall man served you (both never smile or show appreciation for business). Today, I was upset when I called and told her I was making a complaint about a ling hair found in my food, she never apologized and just said "its not my hair because I have short hair (as in not her) ". Then she told me she will ask the manager and call me back and when she did, she said no need to show them the hair/food and next time I can have a free side mango salad. I told her that the salad is worth less than my $11.80 fried rice and the money wasn't the point and that they should apologize and not expect me to eat rice with hair in it. This woman is new and didn't apologize even when I told her on phone and in person. I was so upset that I got dressed and walked all the way to return the hair infested food! Btw, when I went to buy food and I initially said that I'll pay cash for 10% pickup discount and the woman she said there's no such discount and when she called me back about the "hair", she started off saying there's no 10% discount and that staff pocket the cash and I told her didn't ask further on the discount after she said no discount, and the fraud has nothing to do with me. She also didn't believe me when I said the 10% pickup discount was "printed on the old menu".
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