My fiance took me here for my birthday in August. We were immediately seated, so far so good. Then our waitress took forever to come to our table and bring our drinks to us. We weren't feeling good about this. Then she brings out the wrong entree for me ( or she put the order in wrong) so we pointed this out. She apologized and took it back and we thought we made a mistake coming here. My fiance didn't want to eat his, finish and wait for me to get mine but what else were we to do? We were prepared to leave a poor tip and a complaint after we finished but before we could decide what to do, the manager came out and apologized profusely. He immediately understood that my fiance didn't want to wait so he kept his plate hot while they made a fresh entree for me. Also he insisted that both our meals be on the house as well as free dessert. We weren't looking or expecting a free meal, just an apology, but it was awesome that he came out and addressed it before we could lodge a complaint. That's proactive and we appreciated it. Mistakes happen but as long as management attempts to make it right, which they did here, means we will be back.