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| - Brought a pre-paid card to have my car detailed. First time I came in around 10:30 on a Saturday morning, they were already swamped. But offered me a complimentary car wash and vacuum service. This is what I call customer satisfaction! Came back two weeks later and had my SUV detailed. They did a great job of cleaning up some real old stains and dirt and buffed out most of the scratches from previous car washes. My truck looked good!!!
The problem came a week later when I used my driver side sun visor. (I drive east to work and west on the way home, so I didn't use it for a week). To my utter dismay, the casing that held it in place crumbled in my hand and the visor was hanging by the cord that was attached for the vanity light. Ugggg. i got an estimate from the dealership, took it to the detail manager right away and he immediately denied that they had anything to do with the broken visor. I've owned my car for almost 10 years, rarely use the visor and it was fine when I took my car in for detailing. It is clear that it wasn't the same when I got it back. Because I didn't use the visor right away, manager said "can't help you." His sidekick attempted to rig it in place with duct tape. Can you imagine duct tape on a LINCOLN? I took my car to the Lincoln dealership, had the visor replaced (to the tune of $304!!!). If he had offered a lousy $100 on the bill, I would be a customer for life.
Cobblestone, you had me with good customer service, but your manager with the condescending, cocky attitude is _________. Once again, the service is great and the price is good...the manager just needs some coaching on how to work with customers.
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