Staff here has great customer service! My bday was on a Tuesday and I came in on Sunday. I get up to the counter to place my order, I couldn't get in to my app, so I had to step out of line and reset my password. Like 5 people come (of course). Then once I did all of that the barista tells me that my rewards had already expired. The barista explains that the bday rewards lasts only a day, but bcus they saw all that I went through they comped my drink for me and told me happy birthday. That was awesome and very much appreciated!