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  • I had a very bad experience today at Dr.Paul Emery at Warm springs and Durango my beef is with dignity healthcare waited 4 months for an Appoitment called what we though was his office ! Turns out your not talking to the Dr.office dignity health care has a phone service that answers their phone calls and screwed up our appt .from what I hear it's quite common practice that's been happening with these offices ! The front desk did not have the right information after a 4 months wait we were told to reschedule because we were late due to the wrong time we got from their The dignity health care phone service!! I was quite irate cause my husband and I were sick !he is 82 I'm 62 we both waited to see him and were turned away ! The dignity health care at Dr. Emery office was very incompetent I got a little loud because I was super frustrated since my husband was trying to call them for four hours this morning to confirm our appt.and did not get through only to get the wrong information from dignity health care phone services they had a security guard sitting there and told me to watch my language squaring up to me a 62 year old woman I was wrong cursing I apologize for cursing but not for being frustrated but I was super frustrated so now doctors offices have bouncers since when does the doctors office need a security guard i.e. bouncer for older people ! What gives ???Not particularly angry at the doctor just incompetent staff!
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