I used to go to the 24hr when I lived in Cali. The place was a total meat market and I was a little skeptical when looking into this one. Luckily, my concerns were put to rest when I walked into the place. When I entered, the girl at the front desk was very nice and set me up immediately with a person to talk to. The guy showed me around the facilities. He was polite but seemed like he was just going through the motions. I decided to try to make conversation with him and he seemed to loosen up a bit. We went through the paperwork and he asked me if I had any questions. He answered all of them as best as he could and even looked into the other facilities to see if they offered what I was looking for.
The facility is clean and well organized. The locker rooms are well kempt and the place doesn't smell like dirty gym socks soaked in b.o. which is a plus. There are always plenty of machines. As long as you avoid the 4-7pm after work crowd you'll never have to wait.
Overall, it's been a good experience. It would be worth your time to at least print out the 7-day free pass and try it out. You might be pleasantly surprised :)