Came here last Thurs. for a trail class as my friend's son is also taking karate here.
The owner of the academy greeted my son warmly and spoke to him with kindness and treated him with respect. He and my son had quite the conversation going over what was expected from my son during class, what my son can expect to learn while taking karate. My son really enjoyed talking to Bob (I believe that was his name).
Class started right on time and my son had a great time. After class, he came up to me and told me how much fun he had. Which is important to any parent!
There were 3 instructors on the floor the day we went with around 12 students. With 3 instructors, I am sure the class could accomodate more students~ it was nice that the day we were there, it was not too crowded.
I'm not sure who Shantel spoke to but Bob was not pushy at all. He simply handed me the class schedule and asked me to contact him if I was interested in having my son take karate.
Overall, a very good experience!