I provided Honey Bears with a review I was going to submit, but based on that interaction I modified the review to provide a different slant - constructive ideas for their business.
1. Customer service and satisfaction - when I explained that we did not receive baby back ribs on 1/20/2012 from their Tempe location, I was told that we must be mistaken since they had changed ribs weeks before. I requested a credit for just half a slab of real baby backs as compensation. Having been a regular customer of their chicken sandwiches for over a decade, we were astounded that our request so far has been ignored.
2. The cashiers would benefit from training much like what McDonalds provides its employees. A friendly "how are you today" or "what can we do for you" would suffice.
3. Change out the dated green tinted TV that people watch while waiting in the line. Sit down customers do have several flat screens to watch.
4. Hire a lighting designer to make the interior more appealing. Lowering light in parts of the restaurant would give it more character and make it more appealing.
5. Get a better cash register. Seems like the cashiers have always complained about this brand of computerized register.
Hopefully this will help. And hopefully Honey Bears has moved to real fall-off-the-bone baby back ribs - ones that we did experience at their Central location, but not at their Tempe location.