In response to below:
You were not in contact with me, I was in contact with YOU. I never received a copy of the email; I still have not. One idea is to offer incentives such as regular vet visits for preventative care to maintain premium cost at a level amount. At the very least, when a loyal customer calls into your customer service line, they should feel that their business is valued. Instead the response I got was "okay so do you want to cancel or what?" No other solutions, not even an acknowledgement of my frustration was offered.
Randomly increased my monthly premium. Said it for "increased veterinary billing charges" yet my vet has not changed and they don't even cover cost of appointment AT ALL (even in emergency/accident). PER POLICY DOCUMENTS: "We will notify you at least 60 days before such a change is made" I never received any notification, and they just charged my card the new amount. I would have never known if I didn't check my card statement. Terribly disappointed. I've been a member for over a year now with only 1 claim, which was significantly less than my deductible. Sadly, I will have to take my business elsewhere.