I agree with previous posters - this was the "go to" pub in Markam ever since we moved here ~ 20+ years ago. I even wrote a very positive review on Trip Advisor a few months ago - alas this was based on our experience with 2 wait staff only & not the owner.
On a wet night in July a waitress literally dropped her tray on my head - I have never felt ice cubes on my head and back before - she had slipped on the floor and dropped her tray on my head - I did not make a fuss - simply asked for towels - no towels were found except paper ones which did not dry me off. Fortunately, I had a hoodie in the car. The hostess kept thanking me for being so understanding - well, I understood that the waitress had not done this on purpose so there was no point in embarassing her further.
Guess what the owner did ? I had had 2 beers & wings - he took 1 beer off my bill!