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| - I have been procrastinating for a month on reviewing Satori Sushi because I really hate saying negative things, but my one and only visit (with my boyfriend) was absolutely terrible. Thank goodness we had a Groupon, because if we had not, I would have felt robbed.
I should first mention that we tried to eat at Satori a few weeks prior to this visit on a Saturday around 6:00 pm. They were closed even though the hours posted on the door indicated they should be open. Another reviewer had a similar experience, so they must sporadically close sometimes. A note of explanation on the door would be considerate.
So, when we did finally get the chance to eat here...
We were greeted and seated by the owner who appeared to be very friendly on the surface, but in the way that seems like a facade. There was only one other couple there at the time (early evening on a Saturday). I ordered a beer and my boyfriend just had water. As another reviewer pointed out, the tap water tasted pretty bad, as if it came from the handwashing sink. I'd recommend the owner invest in a water filter.
One of the rolls we ordered was Vegas roll. Now, one of the problems I have with sushi rolls, is that I am allergic to avocado. Since avocado is in most of them (and in the Vegas one) I always ask to have asparagus substituted after explaining my allergy. I have NEVER had a problem at other sushi restaurants with this simple request being done at NO CHARGE, since it's not me being a picky eater, but I am actually ALLERGIC to an ingredient. After the waitress asked the owner about my request, I was told they would do it, but for an extra $2 (the roll was already $12.50)! How insulting. It's not MY fault I can't enjoy avocado like everyone else. I told her that was ridiculous (isn't avocado generally a more expensive ingredient than asparagus anyway???) and asked if there was anything they could substitute for free. I got cucumber, which I am actually sensitive to but not completely allergic. Whatever, I went ahead with it. The second roll we got was the Chicago roll ($15). I also got 2 pieces of salmon nigiri for $6. For these prices, the portions should be huge. That's why we only got two rolls. I've been to other sushi restaurants with similar pricing and was stuffed after eating only one.
So far I was not at all impressed with this place (the phone ringing on a wall right behind my boyfriend's head didn't help). I had a sinking feeling that the sushi was going to be a great disappointment, and I was right.
The nigiri was small, not nearly enough rice used. The Vegas roll didn't have enough batter and was not very big. The Chicago roll was even more disappointing in size and the "kobe beef" was very chewy and tough. The presentation of everything was also very boring and uninspired. That's being a little nit-picky, but they need to try and justify their prices in some way! Just because they are in North Scottsdale doesn't automatically give reason to charge $12-20 for subpar sushi rolls!
So the straw that broke the camels back is what happened after receiving the check. I mentioned my Groupon to the waitress and she left to talk to the owner. He came over with his fake smile and said we had to order something else. Our Groupon was for $40, and our total before tip was just under $41. He tried saying that he couldn't run my boyfriend's card for under a dollar and we needed to order something else, suggesting dessert or another beer. I told him the total was going to be much more than that since we'd be adding a tip. He proceeded to argue and said I didn't understand how Groupons work and that we still needed to order something else. He gave us a "specials" menu and pointed out two-for-one sushi rolls... including the Vegas! Why were we not told of these specials initially?! They didn't know we had a Groupon until the check was brought out! This was all really making me mad and I did start to raise my voice a little. I told him that besides being a very experienced Groupon-er, I was also a Yelper, and he really needs to stop hurting his business by upsetting customers with unsavory business practices. I pointed out the lack of people in his restaurant on a Saturday evening (6pm at that point) and also suggested he greatly increase portion size and quality if he wants to continue charging that much. I told him we were NOT going to order anything else, and if he wanted me to call Groupon right then and there, I would. That did the trick. He said, "Ok, ok.", and processed our payment, and not a moment too soon. We wanted OUT of that place! As we left, he and the chef shouted something at us in Japanese. Was it a friendly farewell, thanking us for our business or something else? We will never know since we'll never come back.
*Please note, one of my pictures says "$8 salmon nigiri". This is a mistake and I am unable to edit or remove that picture.
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