I used to frequent this place on a regular basis ... bring folks there... ( $$$$) have meetings there ...sometimes I'd be there daily ...but no more ...food is still good and there are some folks that work there that are really fantastic ( some of the great employees have left as well so the shift is even more prevalent ) so if you do decide to go fine ...this review is based on customer service atmosphere and my and my friends experiences ...so instead of writing a novel I'll break it down simply:
1. An employee ( a friend of the owner ) was disrespectful to me , other regulars and the staff on several occasions . When it came to me personally the other employees apologized for what he did ( not even going to relay what it was because it still makes me mad ) because they knew me and when he finally came back after the staff said hey you messed up he got mad when I was talking to him ... so he still thought he was right. This also goes with my number 2 and 3 . No repercussions ( friend of the owner )
2. An employee advised I could get a beer because the taps were closing soon ( mind you I had a few friends with me and one was there from incident 1 listed. So another employee when going to the bar walks up to me in my personal space ( like way too close ) and said taps are closed . Which wouldn't had been an issue but they way it was done ( the disrespectful pseudo intimidation ) which I laughed off because he really didn't want to go there... and it was silly ..my friends were like ... " you know him ? " I stated no my first time seeing him ..are they teaching the new staff to be terrible ?
3. The owner had a dispute with one of the vendors and called him a black mutherf***** in the store ( the vendor was not there ) some of those staff members were ethnic and they heard it of course ...while I heard he apologized later .... anyone who is comfortable enough to do that has said and done much worse about staff , customers etc in private. And the tolerance for bad behavior.
There are other issues some told to me and I've experienced but the last 3 really sealed the deal. They benefitted from common market closing uptown and failed to understand what made that place great. Oh and too cheap fir heaters outside... ( thought I'd throw that in too )
I wish well to the good folks that still work there but I will not ,unless there are mitigating circumstances ,support this business.